Good News for Air Passengers! Free Cancellation and Date Change in 48 Hours, Full Refund in 21 Days

The DGCA has proposed changes to air ticket cancellation and refund rules. Now, tickets can be cancelled or modified for free within 48 hours of booking. It will be up to the passengers whether to keep the refund in a credit shell.

Flight Cancellation Rule: Good news for air travellers. The Directorate General of Civil Aviation (DGCA) has proposed significant changes to air ticket cancellation and refund rules. Now, there will be no extra charges for cancelling or changing the date of a ticket within 48 hours of booking. Additionally, passengers will have the option to keep their refund in the airline's credit shell, rather than it being the default option.

Key Changes

• 48-hour 'Look-in' Period: Tickets can be cancelled or modified free of charge for up to 48 hours after booking.
• Domestic Flights: Booking at least 5 days before departure.
• International Flights: Booking at least 15 days before departure.
• Bookings made with shorter notice will be subject to existing cancellation charges.

Refund Rules

• Refunds for tickets purchased through travel agents/portals will also be the responsibility of the airlines.
• Full refunds will be processed within 21 working days.
• Credit Shell: Passengers can opt to keep their refund in a credit shell if they wish, but it will not be mandatory.

Why These Changes?

Passengers and consumer rights groups have long been calling high cancellation charges a 'hidden penalty'. The DGCA has issued a draft amendment to the Civil Aviation Requirement (CAR). Feedback has been sought until November 30. This proposal will apply to all airlines. Once implemented, the ticketing system will become easier and more transparent for Indian air travellers. It is currently in the draft stage, but relief is expected soon.